June 22, 2007

What An Ugly Way to Use Email

What An Ugly Way to Use Email From our friend Andy Sernovitz comes this tale of horror about how Vonage is using viral email.  Talk about creating NEGATIVE word of mouth.  Yikes!  This qualifies Vonage for my customer service Hall of Shame with Verizon, United Airlines, WebEx, and FedEx/Kinko’s. Thanks to my colleague Margaret Farmakis for the inspired headline.


May 15, 2007

Why Exactly Does Anyone Use WebEx?

Why Exactly Does Anyone Use WebEx? We had a terrible experience with WebEx a couple years back, which I blogged about here.  Since then, we’ve happily been using Ready Talk with nary a problem. WebEx’s sales reps spam me all the time, and no matter how many times I try to get off their list, I keep getting the spam.  It’s embarrassing that an e-company is in flagrant violation of CAN-SPAM, the most permissive anti-spam law around. But I’ve been on two or three WebEx calls lately where, sometime in the middle of the call, an automated voice comes on […]


July 11, 2004

Turning Lemons into Lemonade

I’ve always thought that the ability to stare down adversity in business — or turning lemons into lemonade, as a former boss of mine used to say — is a critical part of being a mature professional. We had a prime example of this a couple weeks ago at Return Path. We had scheduled a webinar on email deliverability, a critical topic for our market, and the moment of the webinar had come, with over 100 clients and prospects on the line for the audio and web conference. There was a major technical glitch with our provider, Webex (no link […]