June 22, 2007

What An Ugly Way to Use Email

What An Ugly Way to Use Email From our friend Andy Sernovitz comes this tale of horror about how Vonage is using viral email.  Talk about creating NEGATIVE word of mouth.  Yikes!  This qualifies Vonage for my customer service Hall of Shame with Verizon, United Airlines, WebEx, and FedEx/Kinko’s. Thanks to my colleague Margaret Farmakis for the inspired headline.


November 17, 2006

For Whom the Bell Tolls, Part II

For Whom the Bell Tolls, Part II Two years ago, when we got Vonage at home, I blogged raves about the service, which I continue to believe today (although I do hear mixed reviews of it from time to time, depending on the user-in-question’s internet connection).  And I blogged about Skype when I started using that last year.  The theme of both posts was a big “uh oh” to phone companies everywhere. So let me add another note on this theme.  I spent some time yesterday at the offices of Skype, now a client of ours.  From the minute I […]


November 9, 2006

Get a Phone!

Get a Phone! An emerging pet peeve of mine (which I’m feeling acutely at this precise moment) is people who do job interviews on a cell phone.  I understand that lots of people today, especially younger people, don’t have land lines, only cell phones.  They’re welcome to do that, although why someone wouldn’t get Vonage for $15/month, I’m not sure. The reality is that cell phones in this country still get poor reception half of the time.  How can you conduct a job interview and expect to be taken seriously if the person interviewing you can’t hear you and has […]


January 17, 2005

For Whom the Bell Tolls, Part III

For Whom the Bell Tolls, Part III My original posting singing the praises of VOIP and Vonage in particular (for those of you who haven’t tried Voice-Over-IP, it’s still working great and unbeliebaly cheaper than traditional phone service) was met with a criticism by my colleague Tom Bartel, who said Vonage in particular didn’t allow him to keep his particular phone number.  This is something that varies carrier by carrier, area code by area code. So Tom tried an alternative service in Colorado called Lingo.  So far, he seems to be having the same positive experience that we are in […]


November 10, 2004

For Whom the Bell Tolls, Part II

For Whom the Bell Tolls, Part II Great news for fans of Vonage and other Voice over Internet Protocol (VOIP) services.  Today, the  The Wall Street Journal (that link may only work for a week or so) reported that FCC Chairman Michael Powell just drove a successful vote to declare VOIP an interstate service, exempt from state regulation and really paving the way for much smoother and broader adoption. I’ve received a number of comments on my earlier posting which sang the praises of Vonage and VOIP, and apparently not everyone has had the same positive experience as we’ve had […]


October 30, 2004

For Whom the Bell Tolls

For Whom the Bell Tolls I don’t understand why everyone in the world hasn’t yet signed up for VOIP services from companies like Vonage. We just did it a couple of weeks ago at home. In terms of quality, it’s virually indistinguidhable from a POTS land line. You can have as many numbers as you want on the same account. TiVo works with it. You can keep your old phone number. There are no minimums and no contracts. They don’t have to come to your house to get it to work. They’ve even figured out how to get 911 and […]