June 13, 2007
The Very Unfriendly Skies of United, Part II In Part I, I described United’s horrendous customer service as it holds its customers hostage to pay an extra $44 to get out of a complete unsittable seat into a slightly better seat at 6 a.m. in the morning for no good reason. Tonight, I am pleased to report that I have landed at LaGuardia on United, an hour late already and nearly 1 a.m., only to have them tell us that we have to sit on the tarmac for an hour because they can’t get their act together and open up a gate for us. Boy, is this fun. Frontier, anyone? Jet Blue? Even American with a connection in the dreaded O’Hare?
May 1, 2007
The Very Unfriendly Skies of United The 6 a.m. flight from LaGuardia to Denver is unpleasant to begin with, but the idiots who set customer-facing policies at United seem to have found a new way of making it even less pleasant. I’ve long-hated United’s “Economy Plus” seating, which gives the first 5-10 rows of coach a huge amount of leg room at the expense of all the other rows in coach. American, by contrast, has more leg room in all rows of coach, so I can actually work in any seat on an American plane, laptop and all. On United, […]
May 16, 2006
Sticking it to United, Just a Little Bit I am sitting in the Red Carpet Club waiting for yet another delayed United flight, and there’s a small thing bringing me a little extra joy. I recently started using Verizon’s Broadband Wireless service, which is expensive at $60/month, but awesome since it basically works anywhere and eliminates the need for hotel, Starbucks, and other Wi Fi hot spot fees (and for a great tutorial on how to use the service to power two computers at once, read Brad’s post here). I’ve long been annoyed at United — and American as well […]