November 20, 2012

Not Just About Us

Not Just About Us When we updated our values this year, we felt there were a couple critical business elements missing from this otherwise “how” series of statements.  One thing missing was our clients and users!  So we added this value to our list: Not Just About Us:  We know we’re successful when our clients are successful and our users are happy. This may be one of the most straightforward statements of all our values, so this will be a short post.  We serve lots of constituencies at Return Path.  And we always talk about how we’re a “People First” organization and what that means.  I suppose that inherently means we are a “Client Second” organization, though I’m not sure we’d ever come out and say that.  We do believe that by being People First, we will ultimately do the best job for our customers.   That said, we aren’t in business just to build a great company or to have an impact on our community.  Or even our shareholders.  We are also in it for our customers.  Whether we are producing a product for mailers, for ESPs, for ISPs, for security companies, for agencies, or for end users, we can’t […]


November 1, 2012

Job 1

Job 1 The first “new” post in my series of posts about Return Path’s 14 Core Values is, fittingly, Job 1:  We are all responsible for championing and extending our unique culture as a competitive advantage. The single most frequently asked question I have gotten internally over the last few years since we grew quickly from 100 employees to 350 has been some variant of “Are you worried about our ability to scale our culture as we hire in so many new people?”  This value is the answer to that question, though the short answer is “no.” I am not […]


August 18, 2011

People First

People First I do not think it’s telling that my fourth post in this series of posts on Return Path’s core values (kickoff post, tag cloud) is something called People First.  Ok, it probably should have been the first post in the series.  To be fair, it is the first value on our list, but for whatever reason, the value about Ownership was top of mind when I decided to create this series. Anyway, at Return Path, We believe that people come first And we aren’t shy about saying it publicly, either.  This came up in a lengthy interview I […]