August 18, 2011

People First

People First I do not think it’s telling that my fourth post in this series of posts on Return Path’s core values (kickoff post, tag cloud) is something called People First.  Ok, it probably should have been the first post in the series.  To be fair, it is the first value on our list, but for whatever reason, the value about Ownership was top of mind when I decided to create this series. Anyway, at Return Path, We believe that people come first And we aren’t shy about saying it publicly, either.  This came up in a lengthy interview I did with Inc. Magazine last year when we were profiled for winning an award as one of the top 20 small- and mid-sized businesses to work for in America.  After re-reading that article, I went back and tried to find the slide from our investor presentations that I referred to.  I have a few versions of this slide from different points in time, including one that’s simpler (it only has employees, clients, and shareholder on it) but here’s a sample of it: That pretty much says it all.  We believe that if we have the best and most engaged workforce, […]


August 4, 2011

Keeping Commitments

Keeping Commitments Today’s post is another in the series about our 13 core values at Return Path, about making commitments.  The language of our value specifically is: We believe in keeping the commitments we make, and we communicate obsessively when we can’t Making and keeping commitments is not a new value – it’s one of Covey’s core principles if nothing else.  I’m sure it has deeper roots throughout the history of mankind.  But for us, this is one of those things that is hard wired into the social contract of working here.  The value is more complicated than some of […]


July 21, 2011

Solving Problems Together

Solving Problems Together Last week, I started a series of new posts about our core values (a new tag in the tag cloud for this series) at Return Path.  Read the first one on Ownership here. Another one of our core values is around problem solving, and ownership is intrinsically related.  We believe that all employees are responsible for owning solutions, not just surfacing problems.  The second core value I’ll write about in this series is written specifically as: We solve problems together and always present problems with potential solutions or paths to solutions In terms of how this value […]


July 7, 2011

The Value of Ownership

The Value of Ownership We believe in ownership at Return Path.  One of our 13 core values, as I noted in my prior post, which kicks off a series of 13 posts, is: We are all owners in the business and think of our employment at the company as a two-way street We give stock options to every employee, and we regularly give additional grants to employees as well, as their initial grants vest, as they get promoted into more senior roles, and as they earn them through outstanding performance.  But beyond giving those grants out, we regularly remind people […]


July 7, 2011

Return Path Core Values

Return Path Core Values At Return Path, we have a list of 13 core values that was carefully cultivated and written by a committee of the whole (literally, every employee was involved) about 3 years ago. I love our values, and I think they serve us incredibly well — both for what they are, and for documenting them and discussing them publicly.  So I’ve decided to publish a blog post about each one (not in order, and not to the exclusion of other blog posts) over the next few months.  I’ll probably do one every other week through the end […]