November 4, 2004
Caught In Their Own Underwear This is, as Brad says, priceless. According to PC World, verification emails sent by the challenge/response anti-spam technology from Mailblocks, Inc., which is now owned by AOL, are being blocked by…you guessed it, AOL (and Earthlink, too). Read the full article here. This is a little embarrassing for AOL, but it really underscores the continuing problem in the world of email, spam, and anti-spam systems: false positives. It’s almost impossible, with the moving targets of technology, consumer complaints, and aggressive spammers, to get filtering right 100% of the time. We all know the multi-faceted solution is out there somewhere (authentication, reputation, monitoring, improving permission and mailing practices, legislation and enforcement, etc.), but the industry hasn’t nailed it yet. Stay tuned!