August 16, 2007

A Culture of Appreciation

A Culture of Appreciation As I mentioned in my last post in the Collaboration is Hard series, we’ve tried to create a culture of appreciation at Return Path that lowers barriers to collaboration and rewards mutual successes.  We developed a system that’s modeled somewhat after a couple of those short Ken Blanchard books, Whale Done and Gung Ho! It may seem a little hokey, and it doesn’t work 100% of the time, but in general, it’s a great way to make it easy for people to say a public “thanks” to a colleague for a job well done. The idea is simple.  We have an “award request” form on our company Intranet that any employee can use to request one of five awards for one or more of their colleagues, and the list evolves over time.  The awards are: ABCD – for going Above and Beyond the Call of Duty Double E – for “everyday excellence” Crowbar – for helping someone in sales “pry our way in” to a new customer Damn, I Wish I’d Thought of That – for coming up with a great insight for the business (credit for the name of course goes to our former colleague […]


June 7, 2007

Book Short: Shamu-rific

Book Short:  Shamu-rific I re-read an old favorite last night in preparation for a management training course I’m co-teaching today at Return Path:  Ken Blanchard’s Whale Done! The Power of Positive Relationships.  I was reminded why it’s an old favorite.  It has a single concept which is simple but powerful.  And yes, it’s based loosely on killer whale  training tactics. Accentuate the positive. The best example in the book is actually a personal one more than a professional one.  The main character of the book has a “problem” in that he chronically works late, then comes home and gets beat […]