June 22, 2007

What An Ugly Way to Use Email

What An Ugly Way to Use Email From our friend Andy Sernovitz comes this tale of horror about how Vonage is using viral email.  Talk about creating NEGATIVE word of mouth.  Yikes!  This qualifies Vonage for my customer service Hall of Shame with Verizon, United Airlines, WebEx, and FedEx/Kinko’s. Thanks to my colleague Margaret Farmakis for the inspired headline.


January 7, 2007

They’ve Destroyed Both Companies

They’ve Destroyed Both Companies Just when you thought Verizon was in fact the worst company in the world to do business with (see my post here if for some reason you’re not on that page), along comes FedEx/Kinkos. I used to be a huge fan of both companies.  I was even a fan of the merger and felt like it particularly made sense in light of UPS purchasing Mailboxes Etc.  And I don’t know if our experiences are representative, but Mariquita and I have had nothing but bad experiences with both FedEx and Kinkos for the past couple of years. […]