May 1, 2007

The Very Unfriendly Skies of United

The Very Unfriendly Skies of United The 6 a.m. flight from LaGuardia to Denver is unpleasant to begin with, but the idiots who set customer-facing policies at United seem to have found a new way of making it even less pleasant. I’ve long-hated United’s “Economy Plus” seating, which gives the first 5-10 rows of coach a huge amount of leg room at the expense of all the other rows in coach.  American, by contrast, has more leg room in all rows of coach, so I can actually work in any seat on an American plane, laptop and all.  On United, the seats in the majority of coach are almost unworkable. United used to just automatically put you in Economy Plus if you were a frequent flier with status.  But now United is taking Economy Plus to a new level — they’re automatically NOT putting you in Economy Plus and then charging more for it on the spot.  You can move yourself into Economy Plus for free online ahead of time, assuming there are open seats in it.  So really, the new policy is just designed to hold a gun to customers’ heads at the airport. This morning’s flight is a […]