July 29, 2008
Book Short: On Employee Engagement The first time I ever heard the term “Employee Engagement” was from my colleague David Sieh, one of the better managers I’ve ever worked with. He said it was his objective for his engineering team. He explained how he tried to achieve it. I Quit, But forgot to Tell You, by Terri Kabachnick, is a whole book on this topic, a very short but very potent one (the best kind of business books, if you ask me). It’s got all the short-form stuff you’d expect…a checklist of reasons for disengagement, an engagement quiz, the lifecycle of an employee that leads to disengagement, rules for dealing as a manager. But beyond the practical, the book serves as a good reminder that employee engagement is the key to a successful organization, no matter what industry you’re in. All managers at Return Path — this is on the way to your desk soon!