October 4, 2006

It’s a Little Weird When Your Best Customer Experience of the Week is with the Government

It’s a Little Weird When Your Best Customer Experience of the Week is with the Government Mariquita has been doing a lot of personal admin lately for us.  This week had a little surprise in it. Verizon continues to be one of the most awful, painful vendors in the history of the universe. At least their phone network is solid, since any interaction with the people at the company is so bad.  We came to the conclusion this week that they actually do some things which aren’t just the usual bad customer service or outrageous pricing — they have some policies in place that are literally designed to systematically rip off their customers.  The one we ran into was (after 45 minutes on and off hold, of course) that the data plans for Treos are prepaid for a month, but when you go to cancel your data plan, they tell you they HAVE TO cancel it the day you call, even if you have days or weeks left on your plan, and they CAN’T issue a refund for unused days.  But if you complain loudly enough, a supervisor can keep your service active through the end of your pre-pay, or […]