January 12, 2017

Reboot – Back to Basics

As I mentioned in last week’s post, I’m rebooting my work self this year, and this quarter in particular.  One of the things I am doing is getting back to basics on a few fronts. Over the holiday break, as I was contemplating a reboot, I emailed a handful of people with whom I’ve worked closely over the years, but for the most part people with whom I no longer work day in day out, to ask them a few questions.  The questions were fairly backward looking: 1.       When I was at my best, what were my personal habits or routines that stand out in your mind? 2.       When I was at my best, what were my work behaviors or routines that stand out in your mind? 3.       When our EC was at its best, what were the team dynamics that caused it to function so well? I got some wonderful responses, including one which productively challenged the premise of asking backward-looking questions as I was trying to reboot for the future.  (The answer is that this was one of several things I was doing as part of Rebooting, not the only thing, and historical perspective is one of many useful […]


October 20, 2016

You, Too, Can Take Six Weeks Off

You, Too, Can Take Six Weeks Off Note:  I have been really quite on OnlyOnce for a few months, I realize.  It’s been a busy stretch at work and at home.  I keep a steady backlog of blog topics to write about, and finally today I’ve grabbed a couple minutes on a flight to knock one out.  We’ll see if this starts me back on a more steady diet of blogging – I miss it! I’ve written in the past about our sabbatical policy at Return Path, from what it is (here) to how much I enjoyed my own (here), […]


August 23, 2016

A Path Forward in California!

A Path Forward in California! Back in March I was proud to announce the launch of Path Forward, a nonprofit on a mission to get people back to work after they’ve taken time off to care for a loved one.  I’m even more thrilled today to announce the launch of a Path Forward program in California with six top tech companies — Go Daddy, Demandbase, CloudFlare, Coursera, Instacart and Zendesk. They are all accepting applications now for October start dates. Click on the links above to see all their opportunities. As a CEO I know how hard it is to […]


May 12, 2016

Book Short: Scrum ptious

Book Short:  Scrum ptious  I just finished reading Scrum: The Art of Doing Twice the Work in Half the Time, by Jeff Sutherland and JJ Sutherland. This reading was in anticipation of an Agile Facilitation training my executive team and I are going through next week, as part of Return Path’s  Agile Everywhere initiative. But it’s a book I should’ve read along time ago, and a book that I enjoyed. Sutherland gets credit for creating the agile framework and bringing the concept scrum to software development over 20 years ago. The book very clearly lays out not just the color […]


April 7, 2016

Managing Up

(The following post was written by one of Return Path’s long-time senior managers, Chris Borgia, who runs one of our data science teams and has run other support organizations in the past, both at Return Path and at AOL.  I don’t usually run guest posts, but I loved the topic with Chris suggested it, and it’s a topic that I’d only have a limited perspective on!) Managing Up in a Growing, Global Workplace For many years, I thought “managing up” was a cheap way of getting ahead. I thought someone who managed up was skilled at deceiving their boss into […]


March 22, 2016

A New Path Forward

A New Path Forward Welcome to the world, Path Forward, Inc.! I’m thrilled to announce the launch today of Path Forward, a new non-profit with a goal of empowering millions of women to rejoin the workforce after taking time out for childcare. We are launching today with a Crowdrise campaign.   See more about that below.  And we launched with a bang, too – the organization is featured in this really amazing story on Fortune. The concept started at Return Path two years ago, as I wrote about here and again here, when our CTO Andy Sautins came to me with […]


March 3, 2016

Agile Everywhere

I’ve written a bunch on this blog and in Startup CEO, about Agile Development and the Lean Canvas and Lean Startups in general (see a really old post on Agile Development from 10 years ago when we first adopted it here, and one on Agile Marketing here).  The basic premise of all of this is that there is an old way to build software products and businesses, and a new lighter way loosely based on Toyota’s lean manufacturing principles.  The old way is HEAVY — you spec out a product and build it and hope you got it right; you write […]


January 28, 2016

Ideas Matter Less Than Execution Which Matters Less Than Timing Which Matters Less Than Luck

Well, that’s a mouthful.  Let me break it down. Ideas Matter Less Than Execution Execution Matters Less Than Timing Timing Matters Less Than Luck There’s a persistent myth about entrepreneurs as heroes – the people with the brilliant ideas and Eureka moments that bring companies to life and create success.  I’ve never believed in that myth, or at least not in its universality, as I’ve always valued both ideation and execution in terms of business building.  But as I was thinking about that construct more the other day, it occurred to me that there’s actually a hierarchy of the two, […]


January 7, 2016

The Illusion and (Mis)uses of Certainty

September’s Harvard Business Review had a really thought-provoking article for me called How Certainty Transforms Persuasion.  Seth Godin wrote a blog post around the same time called The Illusion of Control.  The two together make for an interesting think about using information to shape behavior as leaders.  I’ve often been accused of delivering too many mixed messages to the company at all-hands meetings, so I enjoyed the think, though not in the way I expected to. Let’s start with Seth’s thesis, which is easier to get through.  Essentially he says that nothing is certain, at best we can influence events, we’re never […]


December 6, 2015

Sweet Sixteen (Sixteen Candles?)

Today marks Return Path’s 16th anniversary.  I am incredibly proud of so many things we have accomplished here and am brimming with optimism about the road ahead. While we are still a bit of an awkward teenager as a company continuing to scale, 16 is much less of an awkward teen year than 13, both metaphorically and actually. Hey – we are going to head off for college in two short years! In honor of 16 Candles, one of my favorite movies that came out when I was a teenager, I thought I’d mark this occasion by drawing the more obvious comparisons […]