October 24, 2019

Renewal

I posted years ago about the value of refreshing yourself every once in a while, comparable to the value of buying new running shoes even if you don’t think you need them Now that I’m three weeks into my new role as CEO of LRN, I’ve had a bit of an epiphany.  It’s still true that down time between jobs helped me “sharpen the saw,” to quote Stephen Covey.  It’s also still true that spending time on outside interests like coaching baseball, playing guitar, and even a new activity of taking sculpture lessons all also help me sharpen the saw.  Conventional wisdom has it that activities like this help you open up new neural pathways and spark creativity. But here’s my epiphany – the biggest sharpening of the saw for me is LEARNING.  (It happens that LRN is an education/learning company.  But that is beside the point.)  While I think I was an effective leader and manager through the very end at Return Path, I’m now realizing that I had gotten a bit stale the last couple of years.  There were still things for me to learn about growing a business, operating at larger and larger scale, focusing on a […]


October 17, 2019

The Nachos Don’t Have Enough Beef in Them!

(This is an excerpt from Chapter 23 of Startup CEO, “Collecting Data,” in which I write about the importance of observing and learning from customers and friends of the firm, as well as employees.) Here’s a story for you that happened 10+ years ago. I’m sitting at the bar of Sam Snead’s Tavern in Port St. Lucie, Florida, having dinner solo while I wait for my friend Karl to arrive. I ask the bartender where he’s from, since he has an accent. Nice conversation about how life is rough in Belfast and thank goodness for the American dream. I ask […]


October 11, 2019

Necessity is the Mother of Leadership Innovation

About 8 years ago, I wrote a blog post that talked about the story from my MovieFone days when I went from managing 1 person to 20 overnight and had to completely rejigger my Operating System to the new environment. It was a case of required revolution over evolution for me. Trial by fire. I feel like I am living in an analogous world now. After 7 days on the job as CEO of LRN (announcement) (first days post) I am realizing that going from leading a company that I founded and led for two decades to leading a 25-year […]


October 3, 2019

First Days

As I mentioned last week, I just started a new chapter of my career journey as CEO of LRN, a SaaS company based in New York City that provides ethics and compliance education software while advising companies on shaping values-based leadership, cultures and governance as sources of competitive advantage. That’s all good and well, but Tuesday morning, I was also a new employee walking into his office on the first day of a new job. The last time I’d done that was when I started at MovieFone in 1995 (the first day of starting one’s own company doesn’t count!). During […]


September 26, 2019

Second Lap Around the Track

Second Lap Around the Track As people who have read my blog for some or all of the last 15 years know, the theme of the blog, which is called OnlyOnce, is that “You’re only a first time CEO once” inspired by my friend, long-time board member and mentor Fred Wilson.  I always give the advice to people in business or in life that “the second lap around the track is a lot easier,” whether it’s referring to the second year of a new job, the second new job out of college, or even a second marriage.  And now I’m […]


May 1, 2019

OnlyOnce, Part XX

I realize I haven’t posted much lately.  As you may know, the title of this blog, OnlyOnce, comes from a blog post written by my friend and board member Fred Wilson from Union Square Ventures entitled You Are Only a First-Time CEO Once, which he wrote back in 2003 or 2004.  That inspired me to create a blog for entrepreneurs and leaders.  I’ve written close to 1,000 posts over the years, and the book became the impetus for a book that another friend and board member Brad Feld from Foundry Group encouraged me to write and helped me get published […]


July 26, 2018

Sometimes a Good Loss is Better than a Bad Win

I just said this to a fellow little league coach, and it’s certainly true for baseball.  I’ve coached games with sloppy and/or blowout wins in the past.  You take the W and move on, but it’s hard to say “good game” at the end of it and feel like you played a good game.  And I’ve coached games where we played our hearts out and made amazing plays on offense and defense…and just came up short by a run.  You are sad about the L, but at least you left it all out on the field. Is that statement true […]


July 12, 2018

How to Get Laid Off

How to Get Laid Off – an Employee’s Perspective One of my colleagues at Return Path  saw my post about How to Quit Your Job about 5 years ago and was inspired to share this story with me.  Don’t read anything into this post, team!  There is no other meaning behind my posting it at this time, or any time, other than thinking it’s a very good way of approaching a very difficult situation, especially coming from an employee. In 2009 I was working at a software security start up in the Silicon Valley.  Times were exceedingly tough, there were several […]


July 3, 2018

Response to the Journal

(This post is running concurrently on the Return Path blog.) It is now widely understood that the Internet runs on data. I first blogged about this in 2004—14 years ago!— here.  People have come to expect a robust—and free!—online experience. Whether it’s a shopping app or a social media platform like Instagram, these free experiences provide a valuable service. And like most businesses, the companies that provide these experiences need to make money somehow. Consumers are coming to understand and appreciate that the real cost of a “free” internet lies in advertising and data collection. Today, the Wall Street Journal ran an article […]


June 28, 2018

Feedback Overload and Confusion – a Guide for Commenting on Employee Surveys

We run a massive employee survey every year or so called The Loop, which is powered by Culture Amp.  We are big fans of Culture Amp, as they provide not only a great survey tool but benchmarks of relevant peer companies so our results can be placed in external context as well as internal context. The survey is anonymous and only really rolled up to large employee groups (big teams, departments, offices, etc.), and we take the results very seriously.  Every year we run it, we create an Organization Development Plan out of the results that steers a lot of […]


April 19, 2018

There’s a word or two missing from the English language

In my personal life, I have acquaintances, I have friends, and I have good/close friends. In my work life, I have colleagues – the professional equivalent of acquaintances. But what comes after that professionally?  We spend over half our waking life at work.  Of course we are going to build important relationships.  Some of them will cross over to personal and become legitimate “friends” or “good friends.” I always feel some sense of honor when a colleague introduces me to someone as a true friend. But for those that don’t cross that chasm – for those who are truly just professional […]