March 30, 2017

Everything is Data, Part II – Get Those Expenses In

Everything is Data, Part II – Get Those Expenses In My friend and former colleague Angela Baldonero (used to run our People Team at Return Path, now is COO of super cool startup Procurify), used to say about her job as head of HR, “Everything is Data.”  She guest blogged about that principle on OnlyOnce years ago here , and she particularly cited this theory when talking about the recruiting and hiring process. I’ve thought about this principle a lot over the years, and I’ve occasionally come up with other examples where I think peripheral data can inform whether or not an employee will succeed, at least in my world.  I don’t know how many of these can be caught in an interview process, but that’s worth thinking about.  Here’s one for today’s post:  I’ve noticed a very high correlation over the years between poor performance and being late turning in expenses. I know, it sounds silly.  But think about it.  Most of the work we do involves some level of being organized, being on time, prioritizing work and working efficiently, and caring about money (whether the company’s money or our own money).  Someone who can’t bother to fill out a […]


February 16, 2017

Reboot – Where do a company’s Values come from, and where do they go?

I’ve written a lot over the years about Return Path’s Core Values (summary post with lots of links to other posts here).  And I’ve also written and believe strongly that there’s a big difference between values, which are pretty unchanging, and culture, which can evolve a lot over time.  But I had a couple conversations recently that led me to think more philosophically about a company’s values. The first conversation was at a recent dinner for a group of us working on fundraising for my upcoming 25th reunion from Princeton.  Our guest speaker was a fellow alumnus who I’ve gotten to know […]


February 9, 2017

Book Short: Why Wait?

A Sense of Urgency, by John Kotter, is a solid book – not his best, but worth a read and happily short, as most business books should be.  I originally was going to hold off on writing this post until I had more time, but the subject matter alone made me think that was a mistake and that I should write it while it’s fresh in my mind.  <g> The three tools to fight complacency are the organizing framework for the book — bring the outside in, behave with urgency every day, and turn crises into opportunities — are all good thoughts, and […]


January 12, 2017

Reboot – Back to Basics

As I mentioned in last week’s post, I’m rebooting my work self this year, and this quarter in particular.  One of the things I am doing is getting back to basics on a few fronts. Over the holiday break, as I was contemplating a reboot, I emailed a handful of people with whom I’ve worked closely over the years, but for the most part people with whom I no longer work day in day out, to ask them a few questions.  The questions were fairly backward looking: 1.       When I was at my best, what were my personal habits or routines […]


October 20, 2016

You, Too, Can Take Six Weeks Off

You, Too, Can Take Six Weeks Off Note:  I have been really quite on OnlyOnce for a few months, I realize.  It’s been a busy stretch at work and at home.  I keep a steady backlog of blog topics to write about, and finally today I’ve grabbed a couple minutes on a flight to knock one out.  We’ll see if this starts me back on a more steady diet of blogging – I miss it! I’ve written in the past about our sabbatical policy at Return Path, from what it is (here) to how much I enjoyed my own (here), […]


April 7, 2016

Managing Up

(The following post was written by one of Return Path’s long-time senior managers, Chris Borgia, who runs one of our data science teams and has run other support organizations in the past, both at Return Path and at AOL.  I don’t usually run guest posts, but I loved the topic with Chris suggested it, and it’s a topic that I’d only have a limited perspective on!) Managing Up in a Growing, Global Workplace For many years, I thought “managing up” was a cheap way of getting ahead. I thought someone who managed up was skilled at deceiving their boss into […]


January 28, 2016

Ideas Matter Less Than Execution Which Matters Less Than Timing Which Matters Less Than Luck

Well, that’s a mouthful.  Let me break it down. Ideas Matter Less Than Execution Execution Matters Less Than Timing Timing Matters Less Than Luck There’s a persistent myth about entrepreneurs as heroes – the people with the brilliant ideas and Eureka moments that bring companies to life and create success.  I’ve never believed in that myth, or at least not in its universality, as I’ve always valued both ideation and execution in terms of business building.  But as I was thinking about that construct more the other day, it occurred to me that there’s actually a hierarchy of the two, […]


January 7, 2016

The Illusion and (Mis)uses of Certainty

September’s Harvard Business Review had a really thought-provoking article for me called How Certainty Transforms Persuasion.  Seth Godin wrote a blog post around the same time called The Illusion of Control.  The two together make for an interesting think about using information to shape behavior as leaders.  I’ve often been accused of delivering too many mixed messages to the company at all-hands meetings, so I enjoyed the think, though not in the way I expected to. Let’s start with Seth’s thesis, which is easier to get through.  Essentially he says that nothing is certain, at best we can influence events, we’re never […]


November 12, 2015

You Have To Be All In, Until You’re Not

One of the things I’ve learned over the years is that as the organization scales, you have to be all-in, until you’re not.  What the heck does that mean? It means that, other than confiding your indecision to a very small number of trusted advisors on a given issue, indecision is poison to the people around you and to the organization in general.  So even if you’re thinking of doing something new or different or making a tough call on something, you generally need to project confidence until you’ve made the call. One example of this is around a decision […]


September 17, 2015

The Playbook

As Return Path gets older, we are having more and more alums go on to be successful senior executives at other companies – some in our space, some not.  It’s a great thing, and something I’m really proud of.  I was wondering the other day if there’s effectively some kind of “RP Playbook” that these people have taken with them.  Here’s what I learned from asking five of them. People-related practices are all prominent as part of the Playbook, not surprising for a People First company.  Our Peer Recognition program, which is almost as old as the company and has […]


August 27, 2015

The Joy of Coaching

I was the head coach of my two older kids’ little league team this past spring.  The whole thing was a little bit of an accident – I vaguely volunteered for something and ended up in charge.  The commitment was a little daunting, but I was ok with it since the season was only a couple months long, it was both Casey and Wilson, and both kids, especially Wilson, are really into baseball.  Other than helping out a bit here and there, I’d never coached a sports team before. What started off as an unclear assignment ended up as one […]