Breaking New Ground on Transparency I’ve written a lot over time about our Live 360 process for senior leaders in the business. (This post is a good one, and it links to a couple earlier ones that are good, as well.) We take a lot of pride in feedback and in transparency at Return Path, and after 15 years, even for an innovative business, it’s unusual that we do something big for the first time around people. But we did today. This image is of something never seen before at our company. It’s my own handwritten notes about my own Live 360. It’s never been seen before, because no one has ever been physically present for his or her own…
Archives / April, 2014
Understanding the Drivers of Success
Understanding the Drivers of Success Although generally business is great at Return Path and by almost any standard in the world has been consistently strong over the years, as everyone internally knows, the second part of 2012 and most of 2013 were not our finest years/quarters. We had a number of challenges scaling our business, many of which have since been addressed and improved significantly. When I step back and reflect on “what went wrong” in the quarters where we came up short of our own expectations, I can come up with lots of specific answers around finer points of execution, and even a few abstracted ones around our industry, solutions, team, and processes. But one interesting answer I came…