August 2, 2012
Last week, I wrote about surrounding yourself with the best and brightest. Next in this series of posts is all about Creating an environment of trust. This is closely related to the blog post I wrote a while back in my series on Return Path’s Core Values on Transparency. At the end of the day, transparency, authenticity, and caring create an environment of trust.
Some examples of that?
- Go over the real board slides after every board meeting – let everyone in the company know what was discussed (no matter how large you are, but of course within reason)
- Give bad news early and often internally. People will be less freaked out, and the rumor mill won’t take over
- Manage like a hawk – get rid of poor performers or cultural misfits early, even if it’s painful – you can never fire someone too soon
- Follow the rules yourself – for example, fly coach if that’s the policy, park in the back lot and not in a “reserved for the big cheese” space if you’re not in Manhattan, have a relatively modest office, constantly demonstrate that no task or chore is beneath you like filling the coke machine, changing the water bottle, cleaning up after a group lunch, packing a box, carrying something heavy
- When a team has to work a weekend , be there too (in person or virtually) – even if it’s just to show your appreciation
- When something really goes wrong, you need to take all the blame
- When something really goes right, you need to give all the credit away
Perhaps a bit more than the other posts in this series, this one needs to apply to all your senior managers, not just you. Your job? Manage everyone to these standards.