June 24, 2009
On the Other Hand…
A couple days ago, I wrote about how crummy the customer service experience was with Clear going out of business with no notice and no apology.
Today my inbox revealed the exact opposite experience:
Greetings from Amazon.com.
You saved $1.40 with Amazon.com’s Pre-order Price Guarantee!
The price of the item(s) decreased after you ordered them, and we gave you the lowest price.
I didn’t even know Amazon had a Pre-order Price Guarantee. They could have gotten away with not giving it to me, and I would have never even thought about it. Great experience!