June 22, 2007
What An Ugly Way to Use Email
From our friend Andy Sernovitz comes this tale of horror about how Vonage is using viral email. Talk about creating NEGATIVE word of mouth. Yikes! This qualifies Vonage for my customer service Hall of Shame with Verizon, United Airlines, WebEx, and FedEx/Kinko’s.
Thanks to my colleague Margaret Farmakis for the inspired headline.