Jun 132007

The Very Unfriendly Skies of United, Part II

The Very Unfriendly Skies of United, Part II

In Part I, I described United’s horrendous customer service as it holds its customers hostage to pay an extra $44 to get out of a complete unsittable seat into a slightly better seat at 6 a.m. in the morning for no good reason.

Tonight, I am pleased to report that I have landed at LaGuardia on United, an hour late already and nearly 1 a.m., only to have them tell us that we have to sit on the tarmac for an hour because they can’t get their act together and open up a gate for us.

Boy, is this fun.  Frontier, anyone?  Jet Blue?  Even American with a connection in the dreaded O’Hare?

Filed under: Business

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