June 13, 2007
The Very Unfriendly Skies of United, Part II
In Part I, I described United’s horrendous customer service as it holds its customers hostage to pay an extra $44 to get out of a complete unsittable seat into a slightly better seat at 6 a.m. in the morning for no good reason.
Tonight, I am pleased to report that I have landed at LaGuardia on United, an hour late already and nearly 1 a.m., only to have them tell us that we have to sit on the tarmac for an hour because they can’t get their act together and open up a gate for us.
Boy, is this fun. Frontier, anyone? Jet Blue? Even American with a connection in the dreaded O’Hare?