November 17, 2006
For Whom the Bell Tolls, Part II
Two years ago, when we got Vonage at home, I blogged raves about the service, which I continue to believe today (although I do hear mixed reviews of it from time to time, depending on the user-in-question’s internet connection). And I blogged about Skype when I started using that last year. The theme of both posts was a big “uh oh” to phone companies everywhere.
So let me add another note on this theme. I spent some time yesterday at the offices of Skype, now a client of ours. From the minute I walked in the door, something seemed odd about the office. I couldn’t put my finger on it, there just seemed to be something missing. Then it occurred to me — no phones. Literally, I couldn’t see a single one. The receptionist did have one for incoming calls and routing, and she said she thought there were one or two other ones in the entire office. Everyone is happily on Skype. Skype In, Skype Out, video Skype, plain old Skype. It was a beautiful thing — not to mention extremely cost-effective.
Now I can’t wait for the team at Skype to figure out how make a true Skype mobile phone to marry VOIP with high-speed wireless. Then I can be released from exorbitant cell phone charges.
To Ma Bell…and all of your offspring who specialize in overcharging customers and then providing them with horrendous customer service…you’re really on the path to being marginalized. And good riddance, I say.