Challenging Authority My dad told me a joke once about a kid who as a teenager thought his father was the dumbest person he’d ever met. But then, as the punchline goes, “By the time I’d graduated college, it was amazing how much the old man had learned.” The older we get as humans, the more we realize how little we know — and how fallible we are. One of our 13 core values at Return Path gets right to the heart of this one: We challenge complacency, mediocrity, and decisions that don’t make sense I will note up front that this particular value statement is probably not as widely practiced as most of the others I’m writing about in…
Archives / September, 2011
Who Are Your CPO and COO?
Who Are Your CPO and COO? Every senior management team needs a CPO and a COO. No, I’m not talking about Privacy and Operations. I’m talking about Paranoia and Optimism. On my leadership team at Return Path, many of us are Paranoid and many of us are Optimistic, and many of us can play both roles. But I’m fortunate to have two business partners who are the Chiefs – George Bilbrey is our Chief Paranoia Officer, and Anita Absey is our Chief Optimism Officer. Those monikers fit their respective roles (product and sales) as well as their personalities. My view is simple – both traits are critical to have around the management table, and they’re best when they’re in some…
Why We Occasionally Celebrate International Talk Like a Pirate Day
Why We Occasionally Celebrate International Talk Like a Pirate Day No kidding – next Monday is September 19, and that is, among other things, International Talk Like a Pirate Day. We’ve done a variety of things to celebrate it over the years, not the least of which was a series of appropriately-themed singing telegrams we sent to interrupt all-hands meetings. I can’t remember why we ever started this particular thing, but it’s one of many for us. Why do we care? Because We are serious and passionate about our job and positive and light-hearted about our day This is another one of Return Path’s philosophies I’m documenting in my series on our 13 core values. I’m not sure I’d describe our…
9/11’s 10th
9/11’s 10th I wasn’t yet writing this blog on 9/11 (no one was writing blogs yet), and if I had had one, I’m not sure what I would have written. The neighborhood immediately surrounding the World Trade Center had been my home for more than seven years before the twin towers fell, and it continued to be my home for more than seven years after they fell. That same neighborhood was Return Path‘s home for its first 18 months or so, across two different offices. Like all Americans, the attack felt personal. Like all New Yorkers, it was in our face. But it hit home in a different way for those of us who lived and worked in Lower Manhattan….
Book Short: Wellness Redefined
Book Short: Wellness Redefined Well Being: The 5 Essential Elements, by Tom Rath and Jim Harter from the Gallup organization, is a solid read and incredibly short. It’s one of those books that’s really a long article stretched and bound. But it goes beyond the basics of what I expected, which was something like “having healthy employees cuts down on absenteeism” and has a couple great elements of food for thought for leaders looking to build cutting edge and uber-productive organizations. It comes out of the same general body of research as four other very strong books I’ve written about over time — First, Break all the Rules, Now, Discover Your Strengths, 12: The Great Elements of Managing (book, review),…
Why I Love My Board, Part III
Why I Love My Board, Part III My prophesy is starting to come true. In Part I of this series four years ago, I asserted that Fred may be the only one of my directors who has done something this dorky, this publicly, but quite frankly, I could see any of us in the same position. Now, Brad Feld is no shrinking violet. As far as I’m concerned, he made his film debut in the memorable “Munch on Your Bones” video (short, worth a watch if you’re a Feld groupie) something like 6 or 7 years ago for an all-hands meeting I ran. But his newest short feature film, “I’m a VC,” made with his three partners, Jason, Ryan, and…
A Community of Employees
A Community of Employees One of the most memorable moments in a valedictorian speech that I’ve heard or read was at my sister-in-law’s graduation from Northwestern about 10 years ago. The speaker’s closing line was something like “Most of all, when you go out into the world, remember to be kind to other people. It’s one of the best things you can do for the world.” It’s not as if people are generally trained or predisposed to be UNkind to each other. But respecting other people and being kind to them is sometimes elusive in our busy lives. I think one of the things that makes Return Path more of a community and less of just a “place of work”…