Nov 142005
A Typepad User, and Proud of It
A Typepad User, and Proud of It
SixApart showed huge corporate courage today when they emailed their entire blog user base, apologized (for the second or third time) for service interruptions the past month, then announced a cash remedy.
As a default, they’re giving everyone half a month of service for free. This is obviously a huge hit to the company financially and probably more of a gesture than anyone expected. But better than that, they allowed users to click through to their web site and automatically get a full month for free — or a month and a half for free — if they felt in good conscience that the service outages were more harmful to them. They also quite intelligently allowed users to click through and decline the service credit if they weren’t inconvenienced by the outages.
This is everything that customer service is supposed to be. Prompt. Proactive. Generous. Allowing customers to be in the driver seat about remedies. After a HORRENDOUS weekend of customer service gaffes by United Airlines (a story for another time), I couldn’t be more struck by the contrast. And SixApart isn’t even an employee-owned company teetering on the edge bankruptcy. Way to go, SixApart!
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But what will be your objetive with thus free service for half a month? More clients? Or see if your sercive is good?
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Excellent decision to reward all users of this service for the failures that occurred weeks ago.
The decision to give a free month is very condescending.
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Very interesting, but I would like to know the history of United Airlines.
True, it is very difficult to work with clients, but people who work in customer service must be very patient.
Proactive. Generous. Allowing customers to be in the driver seat about remedies. After a HORRENDOUS weekend of customer service gaffes by United Airlines (a story for another time), I couldn’t be more struck by the contrast
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Why would I want to pay for TypePad blogging when I can use the other free services?
I was looking at their website, but I don’t think that TypePad offers anything different from those free blogging websites, such as Blogger and WordPress. So what (if anything) am I missing?? THANK YOU!
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